Refund Policy

DHANWANTRI PHARMACEUTICALS INDIA PVT LTD

At Dhanwantri Pharmaceuticals, your satisfaction is our priority. We are committed to delivering high-quality Ayurvedic products and a smooth shopping experience for all our customers.

Since our products are related to health and personal care, we follow a return and refund policy designed to maintain product safety, hygiene, and quality.

WHEN ARE RETURNS & REFUNDS AVAILABLE?

We are happy to accept returns and provide refunds in the following situations:

✅ Returns Are Accepted If:

  • The product is damaged during transit

  • The product received is defective

  • You have received the wrong item

In such cases, you can request a return within 30 days of receiving your order.

RETURN ELIGIBILITY CONDITIONS

To be eligible for a return:

  • The product must be unopened and unused

  • It should be in the same condition as received

  • It must be in its original packaging

  • Proof of purchase (invoice/receipt) is required

For safety and hygiene reasons, products that have been opened or used cannot be returned or refunded.

HOW TO REQUEST A RETURN

If you face any issue with your order, we are always here to help.

You can contact us through:

📞 Customer Support Numbers:

  • 9997713333

  • +91 95489 33724

  • +91 70550 00503

📧 Email: dhanwantripharmaceuticalsindia@gmail.com

Our team will assist you with the return process and guide you on the next steps.

Please note: Items returned without prior approval will not be accepted.

DAMAGES OR INCORRECT ITEMS

We request you to inspect your order upon delivery.
If you find any damage, defect, or incorrect product, please inform us immediately so that we can evaluate the issue and resolve it at the earliest.

NON-RETURNABLE ITEMS

For health and hygiene reasons, the following items cannot be returned once opened:

  • Medicines and health supplements

  • Personal care products

  • Perishable goods

  • Customized or special order products

  • Sale or discounted items

  • Gift cards

If you are unsure about return eligibility, feel free to contact us before initiating a request.

EXCHANGES

Exchanges are available only in cases where:

  • The product received is incorrect

  • The product is damaged in transit

Once your return request is approved, we will arrange a replacement wherever applicable.

REFUND PROCESS

After receiving and inspecting the returned product:

  • We will notify you about the approval status

  • If approved, the refund will be processed to your original payment method

  • Refunds are generally credited within 10 business days

Please note that banks and payment providers may take additional time to reflect the amount in your account.

If more than 15 business days have passed after approval and you have not received your refund, please contact us at:

📧 dhanwantripharmaceuticalsindia@gmail.com

WE ARE HERE TO HELP

Your trust is extremely important to us.
For any questions regarding returns, refunds, or your order, please reach out anytime:

📞 9997713333 | +91 95489 33724 | +91 70550 00503
📧 dhanwantripharmaceuticalsindia@gmail.com

Thank you for choosing Dhanwantri Pharmaceuticals – Trusted Ayurvedic Care for Every Family.